Panel Support Specialist (Italian)

TL;DR

Panel Support Specialist (Italian): Providing technical and administrative support to Italian market research panelists with an accent on troubleshooting installation issues and managing panelist data. Focus on ensuring high-quality data collection and maintaining clear communication between participants and internal departments.

Location: Must be based in Sofia, Bulgaria (Hybrid: 3 days remote, 2 days in office).

Salary: €1,600–€1,900 monthly.

Company

hirify.global is a global leader in consumer intelligence, providing comprehensive insights into buying behavior across more than 100 markets.

What you will do

• Provide email and telephone support to participants in the Italian online media research panel.
• Assist with technical troubleshooting for mobile and desktop application installations.
• Act as a liaison between panel members and internal support teams.
• Manage and maintain panelist data within internal software tools.
• Collect and organize feedback to address technical issues and optimize data quality.
• Contribute to the improvement of internal workflows and data processing standards.

Requirements

• Fluent Italian language skills (C1/C2 level) required.
• Good English language skills required.
• At least one year of relevant work experience.
• Technical affinity and ability to convey technical information effectively.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Ability to manage schedules, documents, and communications.

Nice to have

• Experience in user support or telephone hotlines.
• Experience with basic IT troubleshooting.

Culture & Benefits

• Hybrid working model with 3 days remote and 2 days in the office.
• Comprehensive medical insurance including outpatient and inpatient care.
• Life insurance and food vouchers.
• Additional paid leave of 3 days for perfect attendance.
• Free access to LinkedIn Learning and Employee Assistance Program.
• Opportunities for international development and career growth.