Customer Support Engineer (AI)

Location: Must be a Singapore citizen

Company

An enterprise software infrastructure company providing a data platform designed for the AI era.

What you will do

• Manage post-sales technical operations and escalations as a hirify.global technical expert.
• Solve customer issues using hands-on-keyboard skills and escalate complex bugs to engineering teams with detailed documentation.
• Perform field services for customers, including installations, upgrades, break-fix, and expansions.
• Advocate for assigned accounts by continuously tracking feature requests and bug resolutions.
• Consult pre-sales and professional services teams on technical sales and onsite field activities.
• Identify opportunities for continuous improvement to ensure full adoption and usage of VAST products.

Requirements

• Singapore citizenship is mandatory.
• 5+ years of experience in customer-facing pre-sale or post-sale positions working with complex storage solutions.
• Extensive knowledge of enterprise IT infrastructure, networking, and the storage space.
• Proficiency in Linux system administration and network troubleshooting on Linux.
• Strong Bash scripting skills and familiarity with at least one other programming language.
• Significant experience with file systems and scale-out NAS implementation.
• B.Sc. or MS in Computer Science, Electrical Engineering, or related fields.

Nice to have

• In-depth knowledge and hands-on experience with S3 and high-performance computing (HPC).
• Experience with hands-on lab and hardware management.
• Experience working in a rapidly growing entrepreneurial startup environment.

Culture & Benefits

• Opportunity to be part of one of the fastest-growing infrastructure companies in the AI era.
• High-impact role contributing to the revolution in artificial intelligence.
• Collaborative work environment as part of the VAST "Flight Crew".
• Direct exposure to cutting-edge technology in data management and AI training.