Manager - CRM & Business Analytics (Medtech)

TL;DR

Manager - CRM & Business Analytics (Medtech): Managing the CRM platform and business analysis databases to generate actionable insights for the commercial organization with an accent on CRM strategy implementation and data modeling. Focus on designing Power BI dashboards, integrating SAP data using SQL, and driving commercial effectiveness through data-driven decision making.

Location: Hybrid in Taguig City, Philippines

Company

hirify.global is a global leader in the medical devices industry, dedicated to protecting and improving global health through innovation and comprehensive healthcare solutions.

What you will do

• Oversee the administration, utilization, and maintenance of the CRM platform, ensuring data accuracy and security.
• Develop local CRM governance, guidelines, and best practices to ensure consistent adoption across the commercial team.
• Design, build, and optimize Power BI dashboards and reports by integrating CRM, SAP, and other business data sources.
• Implement data integration solutions using SQL to consolidate information for effective performance monitoring.
• Liaise with APAC regional teams to share best practices and align local operations with global strategies.
• Coach and mentor colleagues to build analytical capabilities and lead multi-stakeholder projects in a matrix environment.

Requirements

• Minimum 5 years of experience in Sales Force Effectiveness, CRM Management, or business analytics.
• Proficiency in CRM administration (Salesforce or similar) and ERP systems (SAP).
• Strong expertise in developing dashboards and reports using Power BI or similar platforms.
• Experience integrating data from multiple sources using SQL.
• Proven track record in the pharmaceutical or healthcare industry.
• Strong stakeholder management and communication skills for translating business requirements into analytical solutions.

Culture & Benefits

• Comprehensive insurance coverage including Group Term Life, Medical, and Optical reimbursement.
• Financial allowances for car, fuel, and mobile usage.
• Company-provided hardware including a laptop and iPad.
• Maternity assistance and employee incentive schemes.
• Access to structured training and development programs.
• Inclusive and respectful working environment with regular team-building activities.

Hiring process

• CV screening by the Talent Acquisition team.
• Two interviews: one conducted remotely and one in-person.
• Offer and onboarding process.