Client Recruitment Quality Lead

TL;DR

Client Recruitment Quality Lead (Quality Assurance): Implementing and maintaining quality assurance frameworks for recruitment operations with an accent on 100% compliance, systematic auditing, and real-time feedback to leadership. Focus on monitoring quality and funnel metrics, using automated auditing tools, and embedding a quality-first culture to protect the candidate experience.

Location: London, United Kingdom (EC1V). Work set up: 1 day per week in the London office.

Company

hirify.global provides talent acquisition solutions and services to improve the talent experience for clients.

What you will do

• Execute quality assurance programs to achieve 100% compliance with recruitment protocols.
• Conduct systematic audits of recruiter interactions and performance to enforce operational controls.
• Deliver real-time feedback to leadership and drive immediate performance improvement.
• Monitor and report quality metrics and funnel metrics to identify deviations and support optimization targets.
• Implement governance protocols to ensure consistency and fairness across recruitment interactions.
• Use automated auditing systems and quality assurance tools for continuous monitoring and timely feedback.

Requirements

• 5+ years of experience in quality assurance or operational excellence.
• 3+ years of experience in recruitment operations.
• Demonstrated experience maintaining compliance standards and achieving error-free execution.
• Strong understanding of quality management systems and experience using quality assurance tools and technology.
• Experience executing audits and producing reporting, plus expertise in coaching and performance improvement.
• Experience working with automated quality monitoring systems and understanding recruitment processes and metrics.

Culture & Benefits

• Embedded role within the client recruitment program with a focus on operational excellence.
• Quality assurance is treated as a core way of working, not a checklist.
• Regular in-office presence: 1 day per week in the London office.
• Emphasis on protecting the candidate experience through consistent quality standards.

Hiring process

• Application and interview process via hirify.global’s recruitment platform.
• Request accommodations in advance if needed during the application and interview process.