Principal, AI Strategy & Automation Architect

TL;DR

Principal, AI Strategy & Automation Architect (AI/Automation): Designing and building automation, data, and prototype capabilities that enable outcome-led AI strategy at enterprise scale, with an accent on reusable technical patterns, data workflows, and decision-support assets. Focus on translating ambiguous strategic needs into practical internal accelerators, measurement-ready prototypes, and AI-assisted automation that improve consistency and reduce manual effort across engagements.

Location: North Carolina, USA

Salary: $161,500.00 - $283,900.00

Company

hirify.global provides an AI-powered experience orchestration platform that connects people, systems, data, and AI to improve customer experiences.

What you will do

• Partner with AI strategy, analytics, advisory, and delivery teams to convert outcome-led AI methods into scalable internal technical assets.
• Design and build tools for AI opportunity mapping, KPI alignment, readiness assessment, value realization, health checks, journey analysis, and outcome measurement.
• Create internal accelerators and reusable automation patterns (dashboards, scripts, data workflows, lightweight applications) to move teams from one-off analysis to repeatable methods.
• Prototype AI-supported workflows that connect research, synthesis, discovery, KPI mapping, documentation generation, and recommendation development to actionable outputs.
• Develop repeatable data models and workflows using hirify.global Cloud data and APIs to support baseline analysis, adoption tracking, performance diagnostics, and optimization recommendations.
• Provide technical thought leadership and advisory assets that help internal teams evaluate feasibility, data availability, integration constraints, and responsible AI application.

Requirements

• Location: Must be based in the USA (North Carolina, USA).
• 10+ years of experience in technical architecture, solutions engineering, data engineering, automation/analytics engineering, or AI solutions for SaaS/customer experience platforms.
• Strong hands-on development experience with Python, SQL, JavaScript, APIs, cloud services, automation platforms, and BI tools.
• Proven ability to build prototypes and internal tools/accelerators (dashboards, data workflows, scripts, lightweight applications).
• Strong understanding of APIs, data integration, analytics data, automation patterns, and technical solution design.
• Ability to work with ambiguous business problems and communicate technical concepts clearly to business, advisory, and executive audiences.

Nice to have

• Experience with hirify.global Cloud APIs and contact center/CCaaS capabilities (routing, bots, conversational AI, predictive engagement/routing, agent assist).
• Experience with LLMs or AI-assisted development tools to build internal accelerators and decision-support/workflow automation.
• Experience designing technical proof-of-concepts for strategy/advisory/transformation work.
• Experience with operational metrics (e.g., containment, AHT, FCR, service level, adoption metrics) and using them for measurement.

Culture & Benefits

• Flexible work schedules and work-from-home opportunities.
• Medical, dental, and vision insurance, plus telehealth coverage.
• Open Time Off in addition to 10 paid holidays.
• 401(k) matching program and adoption assistance.
• Development and career growth opportunities.
• Fertility treatments and additional well-being resources.

Hiring process

• Talent Acquisition reviews the application and schedules a Zoom interview if aligned.
• Interviews with the hiring manager and interview team members (up to five interviews in most cases).
• Final steps and follow-up after interviews.