Account Manager - Creative Operations

TL;DR

Account Manager - Creative Operations (AI-enabled account management): Own client operating rhythm and account context for Creative Operations and Systems / Process Design work, turning messy requests into clear next steps with strong stakeholder clarity. Focus on building an AI-enabled account-management operating system with better context, sharper questions, reusable account memory, and reliable handoffs across fast-moving work.

Location: Remote (working hours aligned to US Eastern Time)

Salary: Up to USD 50,000 (full time, contractor contract)

Company

hirify.global delivers creative, technology, and automation solutions for globally recognised US entertainment clients.

What you will do

• Own account context for selected Creative Operations and Systems / Process Design clients (stakeholders, priorities, history, open questions, risks, decisions, follow-ups).
• Run the client operating rhythm so meetings, updates, actions, blockers, decisions, and handoffs stay aligned and don’t drift.
• Convert vague client requests into scoped next steps, questions, owners, dependencies, and decision points.
• Use AI tools and reusable workflows for meeting preparation, account research, stakeholder mapping, summarisation, action tracking, QA, and client-ready drafting.
• Maintain stakeholder maps, account notes, decision logs, follow-up trackers, and reusable context for professional relationship management.
• Partner with Account Management, Creative Operations, AI Operations, and technical colleagues to keep client work moving and correctly ordered.

Requirements

• Demonstrable experience owning client relationships, stakeholder communication, account delivery, or complex operational conversations.
• Strong written and spoken English; able to make messy situations feel clear, calm, and practical.
• High agency with early escalation when needed; structured thinking to break ambiguity into users/inputs/outputs/owners/statuses/risks/decisions.
• Serious interest in AI-enabled account management; already using AI in real work (tools, prompts, workflows, context packs, summaries, QA checks).
• Comfort working with workflow/collaboration tools such as Airtable, Monday.com, Notion, Asana, spreadsheets, Slack, or Teams.
• Enough systems/process literacy to understand what is being built, why it matters, where risks are, and explain tradeoffs to non-technical stakeholders.

Culture & Benefits

• Remote-first team with international colleagues and globally recognised entertainment clients.
• Modern hardware and AI-enabled workflows with room to improve how work happens.
• Fast-moving environment valuing thoughtful ideas from people close to the work.
• Access to benefits (country dependent).

Hiring process

• Online video interview with short recorded answers to role-relevant questions.
• Interview with the hiring manager, followed by a compensated technical exercise to test role-relevant skills.
• Final interview and exercise review with the hiring manager and COO.