Senior Technical Services Engineer

TL;DR

Senior Technical Services Engineer (IT Support): Providing high-quality technical support for internal employees with an accent on troubleshooting hardware, software, and networking issues in a fast-paced environment. Focus on resolving complex technical incidents, managing IT infrastructure services, and collaborating with a global team to ensure operational productivity.

Location: Must be based in Cambridge, United Kingdom (Hybrid: in-office Monday–Thursday).

Company

hirify.global is a leading TV streaming platform connecting consumers, content publishers, and advertisers across a global ecosystem.

What you will do

• Serve as the primary point of contact for desktop and laptop technical issues.
• Respond to incidents and tasks via the ticketing system, following established procedures.
• Perform installations, configurations, upgrades, and repairs for hardware and software.
• Troubleshoot network connectivity, VPN, and peripheral equipment issues.
• Document technical resolutions and escalate complex problems to appropriate teams.
• Support a diverse range of technologies including Microsoft products, MacOS, and SaaS applications.

Requirements

• Minimum 4+ years of IT support experience.
• Hands-on experience troubleshooting Windows 10, Office 365, and MacOS.
• Understanding of network fundamentals (LAN, WAN, WiFi, Switches, Firewall).
• Experience with Mobile Device Management platforms like Jamf or Intune.
• Proficiency in supporting Atlassian products (Jira, Confluence).
• Excellent communication skills for technical and instruction-oriented writing.

Nice to have

• Experience with cloud and SaaS applications.
• Microsoft, Network+, or Cisco CCNA certifications.
• Familiarity with Linux (Ubuntu).
• Experience with diagnostic tools like Wireshark or iPerf.

Culture & Benefits

• Collaborative and inclusive team environment focused on problem-solving.
• Comprehensive benefits package including global mental health and financial wellness support.
• Statutory and voluntary benefits including healthcare, retirement options, and life/disability insurance.
• Support for work-life balance and flexible time off policies.