IT Support Engineer (AI)

TL;DR

IT Support Engineer (AI): Managing day-to-day technical support and IT operations for a globally distributed team with an accent on device lifecycle management, SaaS administration, and endpoint security. Focus on extending IT presence internationally, automating manual workflows, and contributing to security compliance projects.

Location: Remote across EMEA, with a preference for candidates near London

Company

Runway is an AI research company building tools to simulate the world through the intersection of art and science.

What you will do

• Triage and resolve employee help-desk tickets including access provisioning and troubleshooting.
• Manage the full device lifecycle from procurement and configuration to off-boarding.
• Administer Google Workspace and manage corporate software seat assignments.
• Support endpoint compliance and enforce security policies across the fleet.
• Maintain office networking equipment and AV setups as needed.
• Document processes, run-books, and knowledge base articles to enable self-service.

Requirements

• Must be based in EMEA
• Proven experience in IT support or internal technical functions.
• Strong proficiency with macOS and terminal troubleshooting.
• Familiarity with Google Workspace administration.
• Solid understanding of networking fundamentals (DNS, DHCP, LAN/WAN).
• Basic knowledge of cybersecurity principles and access controls.
• Strong written communication skills for remote collaboration.

Nice to have

• Experience with MDM platforms.
• Exposure to cloud infrastructure (AWS, GCP) and infrastructure-as-code.
• Scripting skills in Python, Bash, or JavaScript.
• Familiarity with zero-trust networking and compliance frameworks like SOC2.

Culture & Benefits

• Opportunity to work at a fast-growing, ambitious AI company.
• Exposure to security, infrastructure, and automation projects beyond standard help-desk tasks.
• Collaborative environment with a focus on documentation and process improvement.
• Commitment to pay equity and diverse talent recruitment.