Chapter Lead Customer Journey Expert | True International Payments

Location: Bucharest - Dacia One, Romania

Company

hirify.global Romania provides software development, data management, risk and compliance, audit, and retail operations services to 24 ING units worldwide.

What you will do

• Lead programme delivery from the Payment and Settlement Services product perspective, with a focus on International Payments and country onboarding.
• Analyze complex cross-domain environments and identify how technology and processes can address business and operational challenges.
• Coordinate customers, operations, IT, risk management, product leads, service owners, country representatives, squad masters, and business analysts.
• Facilitate impact assessments, release reports, testing activities, user sign-offs, refinement sessions, and solution design.
• Represent the business voice to squads and ensure decisions, implications, and reusable knowledge are addressed.
• Lead the Customer Journey Expert chapter, including team development, recruitment, performance management, and process maturity.

Requirements

• Experience with programme or project management in payments.
• Experience with product and service management and related processes.
• At least 2 years of people management experience.
• Strong analytical skills, attention to detail, collaboration, and creative problem-solving abilities.
• Bachelor’s or master’s degree.
• Excellent English proficiency required.

Nice to have

• Experience working with nearshore or offshore teams.

Culture & Benefits

• Flexible way of working in a collaborative environment with constructive feedback.
• Cross-border collaboration with colleagues in Amsterdam and Bucharest.
• Agile and Scrum-oriented ways of working.
• Opportunities to coach, mentor, and develop Customer Journey Experts.