Customer Implementation Consultant (SaaS)

TL;DR

Customer Implementation Consultant (SaaS/Fintech): Leading the end-to-end deployment of AP automation solutions for enterprise organizations with an accent on functional configuration, stakeholder management, and customer onboarding. Focus on driving product adoption, optimizing financial workflows, and ensuring successful go-live transitions.

Location: Hybrid (Cracow, Poland)

Salary: Employment 14,000–15,500 PLN gross/month; B2B 16,000–18,000 PLN net/month

Company

hirify.global is a global leader in cloud-based spend management solutions that use AI to simplify accounts payable and eliminate manual work for finance teams.

What you will do

• Own the full customer implementation lifecycle from contract signature through to go-live and beyond.
• Build trusted, consultative relationships with stakeholders, including finance directors and AP managers.
• Configure the hirify.global platform to align with customer-specific workflows without the need for coding.
• Lead workshops and deliver tailored product training sessions based on customer maturity levels.
• Analyze post-go-live usage data to recommend automation improvements and increase ROI.
• Collaborate with Sales, Product, and Support teams to ensure seamless handovers and consistent customer experience.

Requirements

• Proven experience in customer-facing B2B roles such as SaaS implementation, customer success, or functional consulting.
• Track record of owning client relationships and delivering projects in a commercial environment.
• Strong communication skills for running workshops and presenting to senior stakeholders.
• Ability to manage multiple customer projects simultaneously with high quality.
• Fluency in English is mandatory.
• Must be based in or able to work in a hybrid model in Cracow, Poland.

Nice to have

• Experience implementing ERP-adjacent solutions such as Oracle NetSuite, SAP, Microsoft Dynamics, or Infor M3.
• Strong understanding of finance processes, specifically AP, procurement, or spend management.
• Proficiency in additional European languages.

Culture & Benefits

• Collaborative and meritocratic work culture with supportive leadership.
• Opportunities for significant career and professional development.
• B2B contracts include 26 days of paid time off (PTO).
• Comprehensive benefits package including medical, dental, vision, and retirement options.
• Focus on work-life balance, encouraging employees to go home on time.