Experience Strategy Manager (CRM)

TL;DR

Experience Strategy Manager (CRM/CX): Designing and executing data-driven customer journeys and marketing automation strategies for global brands with an accent on omni-channel personalization and CRM ecosystems. Focus on bridging the gap between technical platforms and human-centric design to drive business growth.

Location: Austin, Texas, United States

Company

hirify.global is a world-leading Centre of Excellence that helps businesses humanize brand-customer relationships through hyper-personalization, marketing automation, and CRM.

What you will do

• Own and execute strategic blueprints and customer-centric frameworks, converting data insights into connected experiences.
• Design and optimize sophisticated omni-channel customer journeys integrating data, technology, and content.
• Lead major client workstreams autonomously, positioning experience strategy as a driver for business growth.
• Manage and mentor junior-to-mid-level strategists, providing guidance and career support.
• Collaborate with cross-functional teams (creative, CX/UX, tech, and data) to implement strategic recommendations.
• Influence senior client stakeholders as a trusted advisor on marketing transformation.

Requirements

• 8–10 years of progressive experience in CRM, marketing automation, and CX strategy, preferably in agency or consulting environments.
• Strong strategic understanding of platforms such as Salesforce Marketing Cloud, Adobe Marketing Cloud, Braze, or HubSpot.
• Proven experience in managing or mentoring junior team members and leading project workstreams.
• Excellent communication skills for presenting complex strategic concepts to technical and non-technical audiences.
• Ability to work effectively in cross-functional and global, multicultural environments.

Nice to have

• Prior experience working with clients in the automotive sector or other complex luxury industries.

Culture & Benefits

• Opportunity to work within a global network of 30,000 employees across 150+ offices.
• Multicultural environment with colleagues from 55+ nationalities.
• Inclusive culture that values connection, belonging, and the power of differences.
• Equal opportunity employment with a commitment to respect and professional progression.