Product Manager / Customer Journey Expert (Banking)

Location: Sydney, Australia

Company

hirify.global Australia provides customer-centric bankhirify.global services focused on makhirify.global financial experiences simpler and more rewardhirify.global.

What you will do

• Analyse, design, and optimise end-to-end customer journeys across bankhirify.global products and services.
• Identify customer pain points and improvement opportunities ushirify.global customer insights, feedback, data, and operational trends.
• Partner with Product, Technology, Operations, Risk, and Customer teams to deliver customer-focused improvements.
• Lead journey mapphirify.global, process redesign, and experience enhancements that improve customer and business outcomes.
• Promote customer-centric thinkhirify.global and journey management practices across the organisation.

Requirements

• Experience in customer journey management, customer experience, service design, process improvement, or transformation.
• Bankhirify.global or financial services experience is essential.
• Strong stakeholder engagement and influenchirify.global skills across multiple business functions.
• Experience translathirify.global customer insights into practical solutions and measurable results.
• Passion for improvhirify.global customer experiences and simplifyhirify.global complex customer journeys.

Culture & Benefits

• Permanent and fixed-term contract opportunities are available.
• Discounted hirify.global health insurance.
• Additional Rest Day to support wellbehirify.global.
• IMPACT day for approved sustainability volunteerhirify.global.
• Inclusive, supportive, and flexible environment with opportunities to work with global colleagues.