Senior Data Intelligence Analyst - Customer Experience (AI)

Location: Remote-first within the United States, with salary zones covering specified U.S. markets and offices in San Jose, California, and Draper, Utah.

Salary: $107,900–$129,000, $114,200–$136,600, or $126,900–$151,800 per year depending on geographic zone.

Company

hirify.global is a fintech company developing financial automation tools that help businesses manage spending and operational processes.

What you will do

• Design and develop CX data intelligence solutions, including agentic AI insight agents that monitor operational health and recommend actions.
• Analyze customer journeys, contact drivers, operational metrics, friction points, churn risks, and opportunities to improve customer and agent experiences.
• Build dashboards, reports, and self-service tools for visibility into performance, trends, and forecasted outcomes.
• Partner with CX operations, support, product, data, and engineering teams to turn insights into roadmaps, process changes, and experiments.
• Define CX health and retention metrics, including segment-level health scores and leading indicators.
• Apply AI- and LLM-powered analytics to automate classification, identify emerging themes, and reduce manual analysis while maintaining data quality and governance.

Requirements

• Must be authorized to work in the United States without requiring visa sponsorship now or in the future.
• Strong SQL skills and experience with large, complex datasets in modern data warehouse and BI environments.
• Experience building analytical models, dashboards, or intelligence solutions that create measurable impact in customer experience or operations.
• Familiarity with AI, machine learning, or LLM-based approaches and their application to operational problems.
• Ability to translate complex analysis into clear recommendations for non-technical stakeholders.
• Proactive ownership and experience collaborating across teams from insight through execution.

Culture & Benefits

• Remote-first work environment with opportunities for in-person collaboration.
• Medical, dental, and vision plans with HMO, PPO, and HDHP options.
• HSA and FSA accounts, life insurance, and short- and long-term disability coverage.
• Paid holidays, wellness days, and flexible time off.
• 401(k) retirement plan, employee stock purchase program, wellness initiatives, and employee assistance support.