Staff Product Support Engineer (AI Security)

Location: Texas, United States

Base pay range: $112,700–$177,100 USD annually for Texas and other listed U.S. markets.

Company

hirify.global provides human- and agent-centric cybersecurity solutions that protect email, cloud, collaboration tools, data, and AI workflows.

What you will do

• Provide remote technical support through customer tickets, phone, email, and chat.
• Diagnose and resolve software, networking, hardware, installation, and upgrade issues.
• Manage product escalations and liaise between customers and product engineering.
• Install and upgrade software related to the AI Security product area and customer operating systems.
• Document support work in the ticketing system.

Requirements

• 10+ years of experience as a Technical Support Engineer.
• 10+ years of experience with network security or endpoint security.
• Knowledge of networking systems, identity providers, X.509 certificates, Linux security tools, KMS, and cloud environments.
• Ability to troubleshoot complex software and hardware issues and perform technical diagnostics.
• Expertise with Mac and Windows systems.
• Excellent verbal and written communication skills, independence, fast thinking, and strong people skills.

Nice to have

• Knowledge of AI, MCP, and API gateways.
• Salesforce experience.

Culture & Benefits

• Comprehensive benefits and competitive compensation.
• Flexible work environment and flexible time off.
• Two paid Wellbeing Days and two paid Volunteer Days annually.
• Annual wellness and community outreach days.
• Global collaboration, networking opportunities, and recognition for contributions.
• Work from Anywhere option for up to three weeks per year.

Hiring process

• Submit an application with supporting information.
• Accommodation is available during the application or interview process upon request.