Technical Support Engineer (FinOps)

Company

hirify.global is the AI ROI company, providing a financial control plane that helps enterprises connect AI spend to business outcomes.

What you will do

• Own and resolve complex technical tickets end-to-end by tracing issues across APIs, logs, and databases.
• Prioritize and manage a live ticket backlog, driving clear communication with both engineering teams and customers.
• Investigate the health of customer cloud-billing connections and data pipelines.
• Build and maintain knowledge content, runbooks, and guides to power AI-driven issue deflection.
• Collaborate on tuning AI agents to accelerate troubleshooting and improve resolution speed.

Requirements

• Must be based in or able to work from Boston, MA (Hybrid role).
• 3-5 years of experience in a complex troubleshooting environment at the application and data level.
• Strong proficiency in SQL for querying complex datasets (e.g., Snowflake).
• Fluency in log analysis and command-line tools.
• Experience with agentic AI tools and REST APIs.
• Strong written and verbal communication skills for customer-facing interactions.

Nice to have

• Hands-on exposure to multi-cloud billing or cost data (AWS, Azure, GCP, OCI).
• Background in FinOps or cloud cost management.
• Experience optimizing AI support tools like Intercom/Fin.
• Experience in a fast-paced startup or SaaS environment.

Culture & Benefits

• Collaborative and fast-moving environment that values ownership and creativity.
• Opportunity to work with cutting-edge AI technology in the cloud space.
• Competitive compensation package including equity.