Director of Payments and Risk Operations

TL;DR

Director of Payments and Risk Operations (Payments/Risk): Own the full payments operations lifecycle for a growing embedded fintech platform with an accent on merchant onboarding, underwriting, transaction monitoring, disputes, and escalation handling. Focus on building real-time reporting infrastructure, shifting from manual to AI-assisted decisioning, and maintaining controls aligned with Stripe while driving portfolio-level loss performance and operational accountability.

Location: United States

Company

hirify.global is an all-in-one cloud platform for auto repair shops, including an embedded fintech payments layer.

What you will do

• Own the full payments operations lifecycle: merchant onboarding, underwriting, transaction monitoring, dispute management, and escalation handling.
• Define and manage core operational metrics (approval rates, loss rates, dispute win rates, time-to-decision, cost per account) and use them to run the business.
• Build reporting infrastructure (dashboards, data pipelines, operational scorecards) to provide leadership and cross-functional partners real-time payments health visibility.
• Expand automated, AI-assisted decisioning where humans manage exceptions and systems manage volume; deploy rules-based and AI-assisted workflows to reduce manual overhead safely.
• Maintain controls aligned with Stripe infrastructure and card network obligations; own the operational relationship with Stripe and relevant partners.
• Partner with Legal and Finance for compliance reporting, audit readiness, and internal control standards; lead a lean team and evolve processes as the payments function matures.

Requirements

• 8+ years in payments operations, risk, or fintech, with strong preference for vertical SaaS or embedded payments experience.
• Required: Stripe experience and embedded fintech infrastructure fluency.
• Proven ability to own portfolio-level KPIs with real accountability (not just support).
• Experience building operational reporting infrastructure from the ground up (dashboards, scorecards, data frameworks that drive decisions).
• Deep familiarity with acquiring, underwriting, disputes, fraud, and chargeback management.
• Experience leading a manual-to-automated transition and deploying AI-assisted decisioning in an ops context (rules engines, agent workflows, or ML-informed approaches).

Culture & Benefits

• Hybrid and remote work models based on proximity to office hubs; travel is expected as part of every role, with offsites several times per year.
• Competitive base salaries, generous Paid Time Off, and paid maternity/parental bonding and medical leave.
• Comprehensive health benefits (Medical, Dental, Vision, Prescription) with 100% premium coverage for employee and 50% of family costs.
• 401(k) with 100% employer match up to 6%, plus FSA and HSA options.
• Wellness support (up to $60/month) and a $300 home office setup bonus after one year of employment.
• Free, confidential mental health counseling via BetterHelp and support for continuing education.

Hiring process

• Formal interview process with candidate evaluation steps; no job offers without interviews.
• Recruiter communications come from @hirify.global.com email addresses.