Director, Care Delivery

TL;DR

Director, Care Delivery (Healthcare Operations): Lead day-to-day operations of multidisciplinary clinical care teams for a virtual obesity medicine practice with an accent on care coordination, provider utilization oversight, and operational scalability. Focus on building scalable workflows, driving performance via KPIs and service-level metrics, and improving patient and provider experience while supporting growth of virtual care delivery.

Company

hirify.global is a virtual obesity medicine clinic delivering physician-led, evidence-based care for obesity and related cardiometabolic conditions.

What you will do

• Lead daily operations of multidisciplinary care teams, including care coordinators, medical assistants, and nursing support staff.
• Develop and implement operational strategies to improve patient access, care quality, and team efficiency.
• Establish scalable processes and workflows to support organizational growth and evolving patient needs.
• Own operational performance through KPIs and service-level metrics, including care coordination and appointment access.
• Oversee provider utilization and capacity management across physicians and advanced practice providers for scheduling efficiency and panel management.
• Partner cross-functionally to implement new programs, workflows, and technology enhancements; drive continuous improvement and change management.

Requirements

• Bachelor's degree required; Master's degree in Healthcare Administration, Business Administration, or related field preferred.
• 7+ years of progressive leadership experience in healthcare operations, care delivery, or clinical operations.
• 3+ years of experience leading virtual care, telehealth, or digital health operations (preferred).
• Experience managing multidisciplinary healthcare teams (care coordinators, medical assistants, nursing teams, and provider operations).
• Demonstrated success in provider capacity planning, utilization management, and operational performance improvement.
• Strong analytical, data-driven decision-making and exceptional communication, collaboration, and leadership skills.

Culture & Benefits

• Remote patient care with collaboration across clinical, operational, and technology leaders.
• Comprehensive health benefits (medical, dental, vision) plus 401k program.
• Flexible work schedules, paid time off, and paid parental leave.
• Competitive salary and equity in a high-growth startup.
• Commitment to diversity, equity, and inclusion (DEI) and an inclusive, safe work environment.

Hiring process

• Interviews focused on leadership experience in healthcare operations, virtual care/telehealth, and operational performance improvement.
• Discussion of how experience translates to care delivery scalability, provider utilization, and KPI-driven execution.

Location: Remote

Salary: $140,000 - $170,000 USD (base annual salary)