Field Technician I (Kiosk and Hardware Support)

TL;DR

Field Technician I (Kiosk and Hardware Support): Responding to and resolving technical issues at partner properties with an accent on hardware installation, network troubleshooting, and kiosk maintenance. Focus on performing hands-on repairs, conducting proactive equipment inspections, and providing technical training to sportsbook personnel.

Location: Must be based in Reno, NV, USA. This is a 100% onsite, regional travel-based position.

Company

hirify.global is a world-leading gaming and hospitality company dedicated to creating extraordinary experiences through digital innovation and legendary service.

What you will do

• Provide technical assistance to sportsbook partner properties.
• Travel to various locations to identify, resolve, and repair hardware and software problems.
• Maintain and troubleshoot network and physical system components.
• Install hardware and software according to design specifications.
• Proactively inspect equipment to prevent future service calls.
• Train sportsbook personnel on software application procedures.

Requirements

• 2 years of experience as a technician (casino or computer tech) or equivalent education.
• Must be 21 years old with a valid driver's license and clean driving record.
• Experience with hand and power tools and network testing equipment.
• Knowledge of Windows-based computers and basic ISP configurations.
• Ability to lift, carry, pull, and push 100lbs.
• Ability to obtain and maintain required gaming licenses.

Culture & Benefits

• Opportunity to work with a premier leader in the gaming and sports betting industry.
• On-the-job training provided for technical skill development.
• Commitment to a supportive, family-style service culture.
• Comprehensive corporate social responsibility programs.