Travel Concierge & Operations Specialist (Luxury Travel)

TL;DR

Travel Concierge & Operations Specialist (Luxury Travel): Coordinating complex travel logistics and real-time operations for high-net-worth clients with an accent on white-glove service and precision. Focus on managing last-minute changes, vendor coordination, and ensuring flawless execution in a high-pressure, fast-paced environment.

Location: Must be based in Mexico, Costa Rica, Colombia, or Brazil. Working hours: EST.

Company

hirify.global is a recruitment partner for a fast-paced luxury travel and aviation company.

What you will do

• Coordinate end-to-end travel logistics including flights, ground transportation, and luxury accommodations.
• Manage live operational requests and last-minute changes for clients and internal teams.
• Deliver premium, white-glove service while anticipating client needs proactively.
• Liaise with vendors, operators, and internal stakeholders to maintain high service standards.
• Resolve operational issues quickly and identify potential risks before they escalate.
• Maintain accurate tracking of schedules, bookings, and client requirements in real time.

Requirements

• Must be based in Mexico, Costa Rica, Colombia, or Brazil.
• Must be available to work during EST hours.
• Excellent written and verbal English communication skills.
• Proven background in travel coordination, operations, logistics, or luxury hospitality.
• Ability to manage multiple urgent requests simultaneously under pressure.
• High attention to detail and strong organizational skills.

Nice to have

• Experience in private aviation or VIP services.
• Background in high-touch or white-glove client service environments.
• Experience handling complex, time-sensitive logistics.

Culture & Benefits

• High-impact role within the luxury travel and aviation sector.
• Fast-paced environment with constant variety and professional challenges.
• Exposure to premium clients and complex global travel coordination.
• Opportunities for career growth into operations leadership or client experience management.

Hiring process

• Initial screening.
• HR interview.
• Final interview.