Retention Marketing Specialist

TL;DR

Retention Marketing Specialist (CRM/DTC): Managing end-to-end production of email and SMS campaigns for high-growth e-commerce brands with an accent on Klaviyo builds, content planning, and performance optimization. Focus on executing automated flows, analyzing customer data, and maintaining seamless project timelines across design and strategy teams.

Location: Must be based in Brazil, Mexico, Spain, Portugal, or Argentina

Company

hirify.global is a fast-growing digital experience and marketing agency that partners with revolutionary consumer-facing brands to build authentic, mission-driven stories.

What you will do

• Manage the full production lifecycle for email campaigns and automated flows from brief to deployment.
• Build and configure emails within Klaviyo or similar ESPs.
• Write on-brand copy and create clear creative briefs for the design team.
• Perform QA on content, logic, and segmentation to ensure flawless execution.
• Maintain the monthly content calendar and drive project timelines with clients.
• Support strategy by pulling performance data, analyzing results, and providing actionable recommendations.

Requirements

• English proficiency is required (all applications and resumes must be in English).
• 2+ years of experience in retention marketing (email, SMS, CRM, or loyalty).
• Hands-on experience with an ESP, with a strong preference for Klaviyo.
• Strong copywriting skills for DTC e-commerce.
• Experience working within Shopify or supporting Shopify-based clients.
• Proficiency in building segmented customer lists using behavioral and transactional data.

Culture & Benefits

• Contract position with up to 40 hours weekly.
• Fully remote work environment.
• Opportunity to work with high-profile, revolutionary consumer brands.
• Collaborative, employee-centric agency culture.

Hiring process

• Video interview screening.
• Role-specific discussions and potential assessment.
• Final leadership conversation.