Director, Client Servicing (Fund Administration)

TL;DR

Director, Client Servicing (Fund Administration): Leading client-centric operations and relationship management for a global asset servicing portfolio with an accent on service model enhancement, profitability, and risk mitigation. Focus on driving cross-functional alignment, managing complex client SLAs, and overseeing strategic business development initiatives within the fund administration sector.

Location: Hong Kong (Hybrid)

Company

hirify.global provides comprehensive asset servicing solutions, including fund administration and middle-office outsourcing, to the global investment management industry as part of one of the world's largest banking groups.

What you will do

• Build and maintain strong relationships with key client decision-makers and operational teams.
• Manage SLA implementation, compliance, and proactive resolution of operational challenges.
• Oversee client KPI reporting and facilitate monthly or quarterly service reviews.
• Identify and close cross-sell opportunities while supporting RFPs and new business onboarding.
• Analyze and drive actions to improve business margins and ensure workforce alignment.
• Coordinate board reporting and facilitate client due diligence requests.

Requirements

• Third Level Qualification (degree or higher) in a relevant field.
• Demonstrable experience in fund administration or asset management with a focus on client relationships.
• Proven leadership skills with the ability to manage teams of accounting professionals.
• Strong business acumen and deep understanding of fund structures, fee calculations, and financial instruments.
• Exceptional client service skills capable of managing complex and demanding client requirements.
• Proficiency in Microsoft Office products.

Nice to have

• Experience with fund administration software such as Geneva, Investran, Yardi, or Mantra.

Culture & Benefits

• Flexible hybrid working model designed to support individual needs and team connectivity.
• Comprehensive compensation package including base salary and performance considerations.
• Group medical insurance and pension schemes.
• Reimbursement of professional subscriptions and gym membership assistance.
• Commitment to a diverse, inclusive, and collaborative work environment.