Customer Success Manager (Edtech)

TL;DR

Customer Success Manager (Edtech): Managing business relationships between the company and K-12 customers to ensure retention, growth, and adoption of digital curriculum solutions with an accent on stakeholder value and product implementation. Focus on analyzing engagement data, developing account strategies, and delivering onboarding support to ensure successful academic outcomes.

Location: Remote; must reside in AZ, CA, CO, ID, LA, MI, MT, NM, NV, OK, OR, TX, UT, WA, or WY

Salary: $64,678 – $75,000 per year

Company

hirify.global is a leading provider of digital-first K-12 curriculum solutions utilizing a Curriculum-Informed AI™ approach to personalize learning at scale.

What you will do

• Own business relationships with customers, ensuring retention, growth, and satisfaction.
• Serve as a thought partner for implementation and adoption of company products and services.
• Analyze engagement data to identify implementation strengths and areas for improvement.
• Conduct regular virtual and in-person check-ins with stakeholders to monitor progress and goals.
• Develop account strategies to maintain customer health and identify upsell opportunities.
• Collaborate with internal teams to drive teacher adoption and deliver onboarding support.

Requirements

• Bachelor’s degree in a related field.
• At least 4 years of experience managing customer relationships within an education technology company.
• Experience with business drivers for teachers, students, and district/state administration.
• Proven ability to establish strategic outcomes and measurements.
• Ability to build rapport with high-level executives, including Superintendents and Chief Academic Officers.
• Must reside in AZ, CA, CO, ID, LA, MI, MT, NM, NV, OK, OR, TX, UT, WA, or WY.
• Valid driver’s license and clean driving record for the preceding 39 months.

Culture & Benefits

• Comprehensive health, dental, and vision plans, including options with zero employee premiums.
• 401k plan with company match.
• 16 paid holidays, including floating holidays and a winter shutdown.
• Paid Time Off and paid bonding leave for new parents.
• Professional development programs and tuition reimbursement.
• Flexible remote work opportunities to foster work-life balance.