VIP Account Manager (Gamedev)

TL;DR

VIP Account Manager (Gamedev): Managing and growing relationships with high-value players in social gaming with an accent on retention, reactivation, and revenue growth. Focus on proactive outbound communication, data-driven engagement strategies, and acting as a liaison between players and studio teams to resolve issues and drive feature development.

Location: Must be based in Chicago, IL

Salary: $30 per hour

Company

hirify.global is a global leader in interactive entertainment, connecting millions of players worldwide through a diverse portfolio of popular mobile games.

What you will do

• Cultivate and maintain relationships with high-value players through high-volume daily outreach via phone and email.
• Act as a trusted consultant and liaison between VIP players and studio teams to resolve technical issues and ensure retention.
• Leverage data-driven workflows to identify opportunities for player engagement, reactivation, and revenue growth.
• Collaborate with cross-functional teams to provide feedback for feature development and special promotions based on VIP research.
• Analyze campaign performance statistics to optimize engagement strategies and meet annual productivity and quality goals.

Requirements

• 3+ years of experience in customer service or account management.
• Excellent communication and rapport-building skills with the ability to handle high call volumes.
• Strong quantitative aptitude and proficiency in Microsoft Office.
• Ability to work independently to drive revenue and manage account relationships.
• Must be able to work in Chicago, IL.
• Flexibility to work occasional weekends or evenings and travel as needed.

Culture & Benefits

• Comprehensive health insurance coverage including medical, dental, and vision.
• Generous paid time off including 14 holidays, vacation days, and sick leave.
• Financial benefits including 401(k) plan and Employee Stock Purchase Program.
• Support for work-life balance with parental leave, compassionate leave, and wellbeing programs.
• Commitment to diversity, equity, and inclusion as an equal opportunity employer.