Customer Service Advisor (German)

Location: Athens, Greece; hybrid work model

Company

Work with a leading outsourcing/BPO company supporting customers through phone and email channels.

What you will do

• Manage incoming customer calls and emails professionally and on time.
• Identify customer needs and provide appropriate solutions.
• Build sustainable customer relationships through clear communication.
• Provide accurate information using internal tools and processes.
• Meet individual and team performance targets and quality standards.
• Maintain accurate customer interaction and account activity records.

Requirements

• Native or near-native German with excellent communication skills and a natural accent.
• Good command of English.
• Strong phone communication and active listening skills.
• Customer-oriented mindset with the ability to adapt to different customer profiles.
• Good MS Office skills and the ability to multitask, prioritize, and manage time effectively.
• Professional setup suitable for hybrid work.

Nice to have

• Previous customer service experience.

Culture & Benefits

• Competitive salary package with a monthly performance bonus.
• Daily meal voucher.
• Private health insurance including dental and optical care.
• Free gym access and well-being activities.
• Rooftop cinema with Acropolis views.