HR Shared Services Customer Intake Specialist

TL;DR

HR Shared Services Customer Intake Specialist: Serving as the primary point of contact for HR inquiries and transaction support with an accent on delivering high-quality, accurate, and timely service to employees and managers. Focus on navigating HR knowledge bases, managing case documentation, and maintaining strict confidentiality in a fast-paced corporate environment.

Location: Must be based in Pennsylvania (Hybrid role).

Company

hirify.global is a large healthcare organization providing comprehensive health services and insurance solutions.

What you will do

• Respond to and resolve HR inquiries via phone, email, and chat for employees, managers, and retirees.
• Navigate and utilize HR knowledge bases to provide accurate information and resolve issues efficiently.
• Document all interactions within the case management system, ensuring timely creation, updates, and closure.
• Escalate complex issues to appropriate functional areas according to established routing structures.
• Maintain high standards of quality and accuracy in all HR transactions and service delivery.

Requirements

• Must be based in Pennsylvania.
• Bachelor’s degree in Business, Human Resources, or a related field (or 6 years of relevant experience).
• 2-5 years of experience in Human Resources or a high-volume call center/customer service environment.
• Proficiency with HR database systems, specifically Workday.
• Strong interpersonal skills and a commitment to maintaining strict confidentiality.
• Ability to work effectively in a fast-paced environment.

Nice to have

• PHR or SPHR certification.
• Workday certification.
• Ability to translate and interpret foreign languages.

Culture & Benefits

• Professional environment focused on service excellence and compliance.
• Opportunities for professional development within a large healthcare organization.
• Structured service level agreements to guide performance and expectations.