Contract Renewal Specialist (SaaS)

TL;DR

Contract Renewal Specialist (SaaS): Managing and facilitating the renewal process for contracts and subscriptions with an accent on retaining and increasing subscription revenue. Focus on negotiating terms, analyzing customer usage patterns, and driving timely paperwork completion to maximize renewal rates.

Location: Hybrid: based in Riyadh (Saudi Arabia) or Madrid (Spain), with a requirement to be in the office at least 3 days a week.

Company

Leader in the digital employee experience category, providing a cloud-native platform that combines real-time analytics, automation, and employee feedback.

What you will do

• Manage the end-to-end contract renewal process, negotiating terms to maximize renewal rates and ensure accurate paperwork completion.
• Maintain regular communication with clients and partners to provide a seamless renewal experience and address concerns.
• Drive customer retention by building strong relationships and identifying upselling or cross-selling opportunities.
• Analyze customer usage patterns and satisfaction data to identify risks and develop retention strategies.
• Collaborate with sales, marketing, and customer support teams to streamline the renewal process.
• Provide accurate forecasting and report on key renewal metrics and customer satisfaction scores.

Requirements

• Fluency in English and Arabic is mandatory.
• 3+ years of experience in a similar renewal or sales operations position.
• Experience working within a SaaS company.
• Strong business acumen, superior negotiation skills, and a customer-service mindset.
• High level of organization and attention to detail.
• Ability to work independently and proactively in a fast-paced environment.

Nice to have

• Experience with Salesforce.
• Experience in a high-growth scale-up environment.

Culture & Benefits

• Multinational and multilingual work environment with 800+ employees across 21 countries.
• Strong commitment to diversity, inclusion, and equity in the workplace.
• Opportunity to work in a high-growth company with significant recent funding.