Senior Customer Success Manager (Market Research)

TL;DR

Senior Customer Success Manager (Market Research): Managing a portfolio of B2B clients to help them leverage consumer insights via an AI-powered platform with an accent on strategic account planning and client retention. Focus on driving revenue growth through upsells, conducting industry-specific workshops, and optimizing research project delivery.

Location: Must be based in France (Remote-first, office/co-working available in Paris)

Company

hirify.global is a global market research company that combines an AI-powered insights platform with expert consultancy to help companies make fact-based decisions.

What you will do

• Serve as the primary advisor for a B2B client portfolio, maintaining strong relationships through QBRs and ongoing support.
• Guide clients in resolving business challenges using systematic market and consumer research.
• Conduct client workshops and training to educate customers on modern market research methods.
• Manage research projects end-to-end, ensuring efficient survey launches and timely delivery of results.
• Drive revenue growth through renewals, cross-sells, and up-sells via strategic account planning.
• Collaborate with the sales organization to identify and expand growth opportunities across client accounts.

Requirements

• Must be based in France.
• Proficiency in both French and English is required.
• Degree in Psychology, Business Administration, Market Research, or a similar field.
• 10+ years of experience working for market research companies.
• 7+ years of experience supporting and consulting B2B customers, ideally in SaaS or management consulting.
• Experience working in dynamic and interactive environments.

Culture & Benefits

• Flexibility Policy with no hard cap on the number of vacation days.
• Temporary work from abroad (up to 180 days per year for EU-based employees).
• Company MacBook and all necessary hardware provided.
• Access to co-working spaces in major cities (e.g., Paris, Hamburg, Berlin, London).
• Subsidized Urban Sports Club or ClassPass membership based on location.