Strategic Customer Success Manager (AI)

TL;DR

Strategic Customer Success Manager (AI): Managing and growing French enterprise accounts for an AI video platform with an accent on client retention and onboarding. Focus on driving ROI for C-suite stakeholders and educating users on AI-driven video content creation.

Location: Must be based in Paris, France (Hybrid: in the office 1-2 days)

Company

Synthesia is the world’s leading AI video platform for business, helping large organizations communicate and share knowledge through high-quality AI-generated video.

What you will do

• Manage a portfolio of French enterprise accounts in Europe to ensure high retention and sustainable growth.
• Onboard new clients and educate them on using the AI platform to replace text-based communication.
• Build trusted advisor relationships with senior stakeholders and C-suite executives.
• Identify growth opportunities and manage risk through regular client health check-ins and forecasting.
• Collaborate closely with the sales team to create a cohesive onboarding experience.
• Perform light video editing using the Synthesia platform to demonstrate value to clients.

Requirements

• Experience in Customer Success Management, Account Management, or Implementation, ideally in B2B SaaS.
• Proven track record of managing a Book of Business and achieving KPIs.
• Experience in risk management, forecasting, and enterprise client retention.
• Fluency in both French and English is required.
• Must be located in Paris, France.

Culture & Benefits

• Competitive salary and stock options in a fast-growing Series E unicorn startup.
• Hybrid work setting with a modern office in Paris.
• Comprehensive private medical insurance, including mental health, dental, and vision support.
• Generous paid parental leave (16 weeks for primary and 5 weeks for secondary caregivers).
• 25 days of annual leave plus public holidays.
• Work-from-home setup, regular socials, company retreats, and tasty lunches.