Software Support Specialist (Fintech)

TL;DR

Software Support Specialist (Fintech): Providing technical support for financial self-service software products with an accent on software debugging, incident management, and coordination between technical teams. Focus on resolving complex software failures, configuring endpoint security solutions, and maintaining high availability for financial institutions.

Location: Hybrid (Dundee, UK)

Company

hirify.global is a global leader in financial access, optimizing branch operations and self-service availability for financial institutions and retailers.

What you will do

• Provide technical software support for financial self-service product lines.
• Lead software support investigations and debugging at the product and configuration levels, including lab recreation.
• Manage multiple complex support incidents to ensure high customer satisfaction.
• Coordinate communications between cross-functional teams during technical investigations.
• Create and maintain technical documentation and knowledge articles within the internal Knowledge Base.

Requirements

• Bachelor's degree in Computer Science or a related field.
• 3+ years of experience in software support or a similar technical role.
• Proficiency with McAfee ePO, Encryption, and Endpoint Security Solutions.
• Practical knowledge of SQL Server or other relational databases.
• Experience with Active Directory (AD) and Load Balancers.
• Must be based in or able to work in a hybrid setup in Dundee, UK.

Nice to have

• Knowledge or experience with ATM solutions.

Culture & Benefits

• Equal-opportunity employer committed to diversity and inclusion.
• Professional growth within a global leader in financial technology.
• Stable full-time employment with structured corporate standards.