SW Support Specialist (ATM Client Software)

Location: Dundee, United Kingdom (Hybrid)

Company

hirify.global provides software and technology that expand financial access and improve branch and self-service operations for financial institutions and retailers.

What you will do

• Investigate and resolve moderately complex software issues within Level 2 or Level 3 support teams.
• Identify, confirm, document, and reproduce customer-reported product bugs in test environments.
• Advise customers on product usage, best practices, configuration, and optimization.
• Collaborate with customers, engineering teams, and support specialists to drive issue resolution.
• Follow and improve structured support processes and documentation.

Requirements

• Strong understanding of software systems and troubleshooting methodologies.
• Analytical, problem-solving, detail-oriented, and process-focused approach.
• Excellent communication and interpersonal skills with a customer-focused mindset.
• Experience with client/server technologies and Microsoft Windows technologies.
• Bachelor’s degree in software engineering, electronics, information systems, computer science, or a related field.

Nice to have

• Exposure to ATM or ITM operations and technologies.

Culture & Benefits

• Structured onboarding, comprehensive training, mentorship, and career development opportunities.
• Supportive and growth-oriented team environment.
• Opportunity to work with proprietary software used by clients worldwide.
• Competitive base salary and work/family programs; benefits vary by region.