Application Support Specialist (Fintech)

Location: Sheffield, United Kingdom; office-based

Company

hirify.global is a global technology organization providing commercial payment solutions for fuel, payables, toll, and lodging expenses across more than 80 countries.

What you will do

• Provide application support to r2c Online customers through web, email, and phone.
• Manage service cases in Salesforce CRM from initial logging through resolution within defined SLAs.
• Guide customers on product functionality, best practices, onboarding, adoption, and implementation.
• Monitor support performance, usage trends, recurring issues, and customers requiring additional assistance.
• Investigate and escalate bugs and system issues, and test products against specifications.
• Prepare, validate, and manage data for system imports and exports while supporting internal and external projects.

Requirements

• Experience in application support, service desk, or a similar customer-facing technical role.
• Technical awareness and a good understanding of system capabilities and limitations.
• Strong problem-solving, organizational, time-management, prioritization, and multitasking skills.
• Customer-focused approach with attention to detail, accountability, and commitment to high-quality support.
• Ability to collaborate effectively while taking ownership of responsibilities and understanding business priorities.
• Ability to work from the Sheffield office.

Culture & Benefits

• Assigned workspace, company-issued equipment, and formal hands-on training.
• Four-times salary life insurance.
• Pension scheme with a 5% employer contribution.
• Private healthcare and 25 days of holiday, with holiday buy/sell options.
• Access to LinkedIn Learning, rewards and discounts, and career progression opportunities.
• Inclusive workplace focused on innovation, diversity, equity, and respect.