Principal AI Solutions Architect, Customer Success

Location: Germany; the role supports strategic customers across the EMEA region.

Company

hirify.global provides an AI-powered experience orchestration platform connecting people, systems, data, and AI for enterprise customer and employee experiences.

What you will do

• Lead discovery and strategy alignment with enterprise customers, translating business KPIs into technical priorities and AI adoption plans.
• Define reference architectures, integration patterns, data flows, and redesigned customer experience processes.
• Build rapid proofs of concept and MVPs with hirify.global Cloud AI Studio, CoPilot, Agentic Virtual Agent, and related products.
• Integrate AI solutions with CRM, ERP, and third-party systems using APIs, data pipelines, and cloud services.
• Design evaluation frameworks and automated pipelines for intent accuracy, retrieval groundedness, response relevance, goal completion, and policy adherence.
• Mentor customer, partner, and internal teams while codifying field learnings into reusable frameworks and accelerators.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Data Science, or a related discipline; a master’s degree is preferred.
• 8–12 years of experience across AI implementation, CX/CCaaS consulting, or technical solution architecture, with measurable customer impact.
• Production experience building, evaluating, or operating LLM-powered agentic AI systems and enterprise CX, CRM, or AI orchestration platforms.
• Hands-on knowledge of APIs, data pipelines, REST, event-driven architecture, JSON, Python, SQL, and modern cloud environments such as AWS, Azure, or GCP.
• German and English fluency required. Other EMEA languages are advantageous.
• Experience with enterprise security, privacy, regulatory compliance, data governance, and responsible AI principles.

Nice to have

• Experience in financial services, healthcare, insurance, retail, or the public sector.
• Deep expertise with hirify.global Cloud or equivalent platforms such as Google CCAI, Salesforce, AWS Connect, NICE CXone, Sierra, Decagon, or Cognigy.
• Master’s degree in a relevant discipline.

Culture & Benefits

• Work with AI technology used by more than 8,000 organizations worldwide.
• Flexible-first culture within a global organization of nearly 7,000 employees.
• Mentorship, learning programs, leadership development, and education support.
• Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored employee and family programs.

Hiring process

• Application review by Talent Acquisition and the hiring team.
• Zoom interview followed by meetings with the hiring manager and interview team.
• Most processes include no more than five interviews before final steps.