Senior Principal Agentic AI Orchestrator (AI)

TL;DR

Senior Principal Agentic AI Orchestrator (AI): Designing and implementing agentic AI systems and orchestration logic for enterprise customer experiences with an accent on LLM-powered agents, RAG pipelines, and evaluation frameworks. Focus on bridging the gap between customer business KPIs and technical AI implementation to drive scalable digital transformation.

Location: Must be based in Germany

Company

hirify.global is an AI-powered experience orchestration platform helping organizations deliver personalized service and improve operational efficiency.

What you will do

• Lead discovery and strategy alignment to identify AI use cases and translate business KPIs into actionable technical priorities.
• Define reference architectures, integration patterns, and data flows for AI-powered experience orchestration.
• Deliver rapid POC and MVP implementations using hirify.global Cloud AI Studio and Agentic Virtual Agents.
• Design and implement evaluation frameworks to measure intent accuracy, retrieval groundedness, and response relevance.
• Architect agentic systems including tool schemas, multi-agent topology, and orchestration logic.
• Mentor customer and internal teams to build long-term AI maturity and self-sufficiency.

Requirements

• 8–12 years of experience in AI implementation, CX/CCaaS platform consulting, or technical solution architecture.
• Hands-on experience building and operating LLM-powered agents in production contexts.
• Proficiency with APIs, data pipelines, and cloud environments (AWS preferred).
• Fluency in both German and English.
• Bachelor’s or Master’s degree in Computer Science, IT, Data Science, or a related field.
• Must be based in Germany.

Nice to have

• Experience with industry verticals such as Financial Services, Healthcare, Insurance, Retail, or Public Sector.
• Proficiency in additional languages for the EMEA region.

Culture & Benefits

• Flexible-first culture with flexible ways of working designed for optimal performance.
• Access to mentorship, leadership development, and education support.
• Well-being resources and regionally tailored programs for employees and their families.
• Paid volunteer time and "August Free Fridays" to recharge.

Hiring process

• Application review by Talent Acquisition and the hiring team.
• Initial Zoom interview with a Talent Acquisition Partner.
• Technical and cultural interviews with the hiring manager and team members (maximum 5 interviews).