Financial Health Strategy Manager (Fintech)

TL;DR

Financial Health Strategy Manager (Fintech): Designing and implementing strategic improvements to support customers in financial hardship with an accent on regulatory compliance and customer outcomes. Focus on optimizing collections and recoveries strategies, managing external partner relationships, and collaborating cross-functionally to mitigate risks.

Location: Cardiff, London or Remote (UK)

Salary: £53,100 - £71,900

Company

hirify.global is a digital bank on a mission to make money work for everyone by simplifying traditional banking through a wide range of personal and business financial products.

What you will do

• Drive Financial Health strategy improvements as an Individual Contributor within a squad structure.
• Deliver strategic changes that ensure positive customer outcomes while protecting company interests.
• Collaborate with analysts, product managers, engineers, and operations staff to implement changes.
• Analyze the impact of strategic changes and monitor portfolio performance using quantitative and qualitative data.
• Manage external partners to ensure they adhere to company standards and provide high-quality customer outcomes.
• Support the growth and professional development of junior team members.

Requirements

• Experience in Collections and Recoveries strategies.
• Deep understanding of the regulatory landscape, including CONC, SYSC, Consumer Duty, and the CCA.
• Proven experience in relationship management and auditing of external partners.
• Ability to identify, articulate, and mitigate risks associated with strategic business changes.
• Experience working cross-functionally with engineering, risk, operations, and finance teams.
• Must be based in the UK.

Nice to have

• Knowledge of equivalent EU regulatory frameworks.

Culture & Benefits

• Flexible working hours and trust-based environment.
• £1,000 annual learning budget for books, training courses, and conferences.
• Company-provided Macbooks and extra support for home-office setups for remote workers.
• Performance-tied incentive awards.

Hiring process

• Initial recruiter screening conversation.
• Initial interview with the hiring manager.
• Role-specific technical interview.
• Behavioural interview.