Level 3 IT Support Engineer (MSP)

TL;DR

Level 3 IT Support Engineer (MSP): Providing advanced technical support and infrastructure management for remote environments with an accent on RMM tools and endpoint security. Focus on troubleshooting complex escalations, managing system backups, and ensuring overall system reliability and security.

Location: Remote (Must be based in the Philippines)

Salary: USD 700–750/month

Company

A professional services firm specializing in providing remote virtual assistance and technical support.

What you will do

• Provide Level 3 technical support for desktops, laptops, and user environments.
• Troubleshoot and resolve advanced IT issues escalated from lower support levels.
• Manage and monitor systems using ConnectWise RMM and Autotask PSA.
• Perform system monitoring, patch management, and proactive maintenance.
• Manage and verify data backups and disaster recovery processes.
• Detect, investigate, and resolve virus, malware, and security threats.

Requirements

• Proven experience as an IT Support Engineer or Systems Administrator at Level 3.
• Strong proficiency with ConnectWise RMM and Autotask PSA.
• Experience handling backups, antivirus management, and system security.
• Strong knowledge of Windows operating systems and desktop environments.
• Must be based in the Philippines.
• Ability to work 9:00 AM – 5:00 PM EST (9:00 PM – 5:00 AM PH Time).

Nice to have

• Experience working in Managed Service Provider (MSP) environments.
• Knowledge of network troubleshooting, cloud services, and virtualization.
• IT certifications such as CompTIA, Microsoft, or similar.