Systems Engineer (IT Support)

TL;DR

Systems Engineer (IT Support): Providing first-contact remote technical support for network, server, and end-user systems with an accent on initial triage, workstation-level troubleshooting, and ticket management. Focus on resolving technical incidents across diverse computing environments while maintaining high customer service standards.

Location: Remote (Must be aligned with Monday to Friday 9 AM to 6 PM EST shift)

Salary: $45,000 – $55,000

Company

hirify.global is a technology solutions provider specializing in Cloud, Cyber Security, Networking, and Managed Services.

What you will do

• Provide first-response remote technical support via phone, email, and chat in a professional manner.
• Perform initial triage and rapid analysis of workstation-level incidents to identify root causes.
• Manage the daily prioritization, coding, and routing of service incidents within ticketing tools.
• Coordinate communication between customers and senior engineers for complex escalations.
• Document diverse client computing environments to ensure the fastest path to resolution.

Requirements

• 2–3 years of IT support experience in a help desk or service desk environment (MSP experience preferred).
• Proficiency with Windows 10/11, macOS fundamentals, and Microsoft 365 (Outlook, Teams, OneDrive).
• Working knowledge of Active Directory/Entra, TCP/IP, DNS, and DHCP.
• Experience with ticketing systems (e.g., ServiceNow) and RMM platforms (e.g., Kaseya, Ninja).
• Ability to work Monday to Friday, 9 AM to 6 PM EST.
• Excellent written and verbal communication skills for technical and non-technical audiences.

Nice to have

• CompTIA A+ or Network+ certifications.
• Microsoft 365 Fundamentals (MS-900).
• ITIL Foundation (v4).

Culture & Benefits

• Focus on professional growth and developing a lucrative long-term career in IT.
• "Work hard, play hard" corporate environment.
• Fair and equitable compensation practices based on skills and experience.