Strategic Account Manager - Growth (Fintech)

TL;DR

Strategic Account Manager (Fintech): Managing and growing a portfolio of mid-market accounts, ensuring long-term account stability and fostering strong relationships with senior decision-makers. Focus on driving account expansion through strategic solutions and expertly negotiating contracts to achieve mutually beneficial outcomes.

Location: United Kingdom

Company

hirify.global is building the world’s premier agentic platform for personalization, revolutionizing how businesses connect with their customers by building and deploying AI agents to personalize the entire customer journey.

What you will do

• Manage and strengthen accounts by ensuring the stability of existing relationships and monitoring account health for potential risks or growth opportunities.
• Engage senior stakeholders by building strong relationships with decision-makers and engaging in strategic discussions to understand their needs and business goals.
• Lead contract negotiations and renewals, ensuring favorable terms for both clients and the company while aligning with client objectives.
• Identify upsell and cross-sell opportunities within existing accounts by leveraging a deep understanding of client goals and needs.
• Collaborate with internal teams, including sales, technical services, and support, to ensure seamless execution of solutions and drive client success.

Requirements

• 5+ years of experience in Account Management, Customer Success, Sales, or Consulting, leading large enterprise customers.
• Strong understanding of account planning and leveraging an ecosystem, including partners, internal stakeholders, and executives, to meet objectives.
• Martech | Adtech | Search knowledge is a plus.
• Subject matter expert in understanding the complex needs of IT and Marketing buyers and leveraging that knowledge to build strong business relationships with executives.
• Outstanding ability to use written and communication skills to demonstrate SaaS investment value/ROI.
• Must be a professional enterprise seller with a proven history of hitting and exceeding quota.
• Fluency in English.

Culture & Benefits

• Freedom and trust with flexible working hours and a virtual-first approach.
• Emphasis on key behaviors embedded in processes like recruitment and performance review.
• Company events to experience the global spirit and excitement about the company's future.
• Encouragement and support for employees to engage in volunteering activities with 5 paid days off.
• People Development Program with personal development workshops and a Leader Development Program for managers.
• Well-being support, including the Employee Assistance Program and subscription to Calm app.
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.