Medical Customer Service Representative (Bilingual English/Spanish) (Remote)

TL;DR

Medical Customer Service Representative (Bilingual English/Spanish) (Remote): Supporting patients through appointments, inquiries, scheduling, and healthcare service coordination with an accent on phone/chat communication, accurate CRM documentation, and HIPAA-conscious confidentiality. Focus on resolving service issues, escalating sensitive cases appropriately, and maintaining reliable responsiveness during U.S. business hours.

Company

Remote patient support role coordinated by hirify.global for a healthcare-focused client.

What you will do

• Respond to patient inquiries via phone and chat, providing accurate information on appointments, medical services, insurance support, and billing.
• Troubleshoot service/platform issues and coordinate with internal teams to resolve patient concerns efficiently.
• Escalate complex or sensitive cases appropriately while maintaining clear communication throughout resolution.
• Maintain detailed, accurate CRM records and documentation that meets quality standards, internal workflows, and confidentiality/security requirements.
• Participate in training and workflow/process updates, adapting quickly to new systems and support tools.

Requirements

• Location/Hours: Must be able to work during U.S. business hours.
• Fluency in English and Spanish (written and verbal).
• Minimum 1 year of customer service experience.
• Experience using CRM systems and support tools (phone/email/chat); familiarity with Slack and Zoom.
• Strong communication, problem-solving, and attention to detail for accurate documentation.
• Comfort handling sensitive healthcare-related information with confidentiality and security awareness.

Nice to have

• Healthcare, patient services, or medical support experience.
• Experience with appointment scheduling, insurance verification, and medical billing inquiries.
• Prior experience supporting customers across phone and chat channels.
• Associate’s or Bachelor’s degree.

Culture & Benefits

• Fully remote opportunity aligned with U.S. business hours.
• Structured workflows, support systems, and ongoing training.
• Patient-first, compassionate communication expectations.
• Clear KPIs focused on response/resolution times, CRM accuracy, patient satisfaction, and compliance.
• Reliable attendance and responsiveness are emphasized for consistent patient support.

Hiring process

• Initial screening call.
• Interview with hirify.global recruiter, then client interview.
• Offer and onboarding.