Spanish Bilingual Customer Service & Dispatch Coordinator

TL;DR

Spanish Bilingual Customer Service & Dispatch Coordinator (Customer Support): Managing high-volume inbound/outbound communications and field technician scheduling for a pest solutions company with an accent on bilingual service delivery and CRM data integrity. Focus on maintaining high call quality scores, optimizing technician routes, and resolving billing inquiries in a fast-paced remote environment.

Location: Must be based in the US and available to work Mountain Time (MT)

Company

hirify.global is a professional services firm providing remote staffing solutions for residential and commercial service industries.

What you will do

• Manage high-volume inbound and outbound customer calls across phone and SMS channels.
• Schedule, reschedule, and optimize calendar routes for residential and commercial pest control appointments.
• Coordinate in real-time with field technicians regarding service adjustments and scheduling updates.
• Assist clients with first-level billing inquiries and payment clarifications.
• Accurately document all customer interactions and call dispositions within the central CRM system.

Requirements

• Minimum 3+ years of professional customer service experience, preferably in a call center or dispatch environment.
• Conversational fluency in both English and Spanish is required.
• Proficiency with industry-standard CRM databases and cloud dialer systems.
• Must be able to work a schedule based on Mountain Time (MT).
• Reliable computer equipment and a stable high-speed internet connection.
• Minimum typing speed of 40 words per minute (WPM).

Culture & Benefits

• Permanent work from home arrangement.
• Immediate hiring opportunities.
• Health insurance coverage provided for eligible locations.
• Structured performance-based compensation model.