Senior Risk Management Representative (Lead) (Fintech)

TL;DR

Senior Risk Management Representative (Lead) (Fintech): Managing complex risk operations and fraud mitigation for a global financial platform with an accent on KYC/KYB compliance, transaction analysis, and high-impact decision-making. Focus on mentoring team members, performing quality assurance, and collaborating with cross-functional partners to improve operational processes.

Location: Must be based in Plano, Texas or Atlanta, Georgia. This is a hybrid role requiring 3 days in the office per week, with availability for Saturday and holiday shifts.

Company

hirify.global is a global financial technology platform powering prosperity for millions of customers worldwide through products like TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

• Conduct end-to-end investigations into complex, high-impact risk cases including fraud and compliance threats.
• Make autonomous final decisions on sensitive accounts such as fund holds and account closures.
• Perform quality assurance reviews to ensure policy adherence and provide constructive feedback to the team.
• Develop and maintain training materials and standard operating procedures for risk operations.
• Collaborate with Engineering and Product teams to identify systemic issues and advocate for process improvements.
• Act as the final point of escalation for complex customer conflicts via phone and email.

Requirements

• 5+ years of experience in risk operations within fintech, banking, or e-commerce.
• Expert knowledge of IDV, KYC/KYB, transaction fraud, and chargeback disputes.
• Proven ability to make autonomous, high-impact risk decisions under tight deadlines.
• Must be available to work 11:00-8:00 PM or 12:00-9:00 PM CST shifts.
• Strong analytical skills with proficiency in case management systems like Salesforce.
• Bachelor’s degree in Finance, Criminal Justice, Business, or a related field.

Nice to have

• Professional certifications such as CFE or ACAMS.

Culture & Benefits

• Competitive compensation package with performance-based rewards including cash bonuses and equity.
• Comprehensive benefits program for full-time employees.
• Commitment to fair pay through regular gender and ethnicity comparisons.
• Opportunity to work in a fast-paced, mission-driven environment focused on customer prosperity.