E-commerce Customer Service Specialist

TL;DR

E-commerce Customer Service Specialist: Providing high-quality support to online customers with an accent on resolving order, shipping, and return-related inquiries. Focus on maintaining positive customer relationships and improving the overall service experience through efficient communication and problem-solving.

Location: Must be based in the Davao Region, Philippines

What you will do

• Respond to customer inquiries via email, chat, and social media.
• Resolve complaints regarding orders, shipping, returns, and refunds.
• Process returns, exchanges, and refunds according to company policy.
• Maintain accurate records of all customer interactions.
• Collaborate with internal departments to address complex customer concerns.
• Identify and suggest improvements to the customer service workflow.

Requirements

• Must be based in the Davao Region, Philippines
• Prior experience in e-commerce customer service or a related field.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency with customer service software and tools.
• Ability to multitask and manage time effectively.