Customer Support Specialist (CRM)

TL;DR

Customer Support Specialist (CRM): Managing end-to-end customer cases and billing inquiries with an accent on CRM accuracy and cross-functional coordination. Focus on resolving complex issues, maintaining high CSAT, and improving internal support processes within a fast-paced environment.

Location: Must be based in the UAE, Qatar, Bahrain, or Oman and available to work during U.S. Business Hours.

Company

hirify.global is a service-oriented organization focused on structured customer experience and operational excellence.

What you will do

• Manage customer cases end-to-end within Salesforce, ensuring accurate documentation and visibility.
• Triage and prioritize incoming requests based on impact and SLA requirements.
• Communicate proactively with customers via phone and other channels to provide status updates.
• Coordinate with service, installation, and receivables teams to resolve issues efficiently.
• Handle billing inquiries, resolve discrepancies, and support follow-ups on past-due accounts.
• Identify root causes of recurring issues and recommend process improvements.

Requirements

• 2+ years of experience in customer support, customer success, or service roles.
• Proficiency in CRM tools, specifically Salesforce.
• Excellent written and verbal English communication skills.
• Strong analytical and problem-solving capabilities with high attention to detail.
• Ability to manage multiple cases simultaneously in a fast-paced environment.
• Familiarity with billing or receivables processes.

Culture & Benefits

• High ownership over the customer experience lifecycle.
• Cross-functional exposure to operations, billing, and service departments.
• Structured workflows with clear performance metrics and KPIs.
• Opportunities for professional growth into Customer Success or Operations roles.

Hiring process

• Initial phone screen.
• Video interview with a recruiter.
• Client interview.