Inbound Caller (Customer Support)

TL;DR

Inbound Caller (Customer Support): Managing incoming calls and inquiries for e-commerce, public relations, and marketing services with an accent on professional communication and issue resolution. Focus on handling order tracking, returns, and client inquiries within a fast-paced agency environment.

Location: Remote

Company

A growth marketing agency specializing in driving revenue for crowdfunding and e-commerce clients.

What you will do

• Manage professional inbound calls from customers, clients, and business partners.
• Resolve inquiries regarding products, online orders, deliveries, and marketing campaigns.
• Process order tracking, returns, exchanges, and refunds.
• Direct marketing and PR service inquiries to the relevant internal teams.
• Maintain accurate customer records using the CRM system.
• Collaborate with E-commerce, Marketing, PR, and Operations teams to ensure timely resolution of issues.

Requirements

• At least 2 years of experience in customer service, call centers, or e-commerce support.
• Excellent verbal and written English communication skills.
• Proficiency with CRM systems, order management platforms, and office software.
• Ability to multitask and thrive in a fast-paced environment.
• Flexibility to work various schedules when required.

Nice to have

• Experience with e-commerce platforms such as Shopify, WooCommerce, or Amazon.
• Familiarity with digital marketing and public relations.

Culture & Benefits

• Opportunity to work in a dynamic, high-growth marketing agency environment.
• Professional culture rooted in measurable performance and quality.
• Equal opportunity employer.