Customer Support Specialist (SaaS)

TL;DR

Customer Support Specialist (SaaS): Providing exceptional support for a client experience platform tailored for self-care businesses with an accent on resolving complex technical issues and enhancing customer satisfaction. Focus on building relationships, effective communication, and continuous improvement in support processes.

Location: Remote - USA

Salary: $65,000 + 10% annual bonus

Company

hirify.global provides a client experience platform for appointment-based self-care businesses.

What you will do

• Own complex Tier 1 support tickets, assisting customers via various channels.
• Communicate technical information effectively to customers with varying technical skills.
• Contribute to internal resources and process improvements.
• Build relationships with cross-functional teams to enhance customer experience.

Requirements

• 2-4+ years of customer-facing Enterprise Support experience in a SaaS environment.
• Experience supporting a complex technical platform.
• Strong communication skills and high emotional intelligence.
• Ability to manage Enterprise Support tickets with a solutions-oriented approach.

Nice to have

• Experience in the self-care, data, or medical industries.

Culture & Benefits

• 401(k) match plus dental, medical, vision, and life insurance.
• Flexible vacation day policy.
• Fully remote work with a monthly stipend.
• Equity opportunities and learning development programs.