Support Specialist (Fintech)

TL;DR

Support Specialist (Fintech): Providing high-quality assistance to global customers via live chat, phone, and email with an accent on resolving complex financial inquiries and ensuring a secure user experience. Focus on maintaining high service standards, collaborating with international product teams, and managing 24/7 operational coverage.

Location: Must be based in the Philippines

Company

Revolut is a global financial super app offering spending, saving, and investment products to over 75 million customers worldwide.

What you will do

• Deliver outstanding customer support through in-app live chat, phone, and email.
• Represent the brand professionally while ensuring customers feel secure using financial features.
• Collaborate with international teams to resolve complex customer issues.
• Contribute to service improvements by providing feedback to product teams.
• Work flexible shifts, including nights and weekends, to support 24/7 operations.

Requirements

• Must be based in the Philippines
• Bachelor's degree required (provisional certificate must be provided).
• 18+ months of customer service experience.
• English proficiency: C1+ level.
• Strong analytical, numeracy, and IT skills.
• Ability to explain complex issues clearly and empathetically.

Nice to have

• Fluency in additional languages.
• Previous experience in telecom or retail customer service.

Culture & Benefits

• Certified Great Place to Work environment.
• Multicultural and inclusive team culture.
• Opportunities to work in a fast-growing global fintech company.
• Compensation provided for night and weekend shifts.