Starlink Enterprise Account Director (Aviation)

Location: Onsite in Redmond, WA; relocation is required if not local to Woodinville, WA, Redmond, WA, Hawthorne, CA, or Bastrop, TX. Travel to customer sites and meetings may be required up to 30% of the time.

Salary: $180,000–$260,000 per year, plus potential stock or long-term cash awards, discretionary bonuses, and benefits.

Company

SpaceX develops space technologies, including Starlink, a satellite constellation delivering low-latency broadband internet worldwide.

What you will do

• Own relationships with strategic enterprise aviation customers from contract signature through onboarding, account management, retention, and revenue growth.
• Coordinate with Account Specialists and Leads on orders, invoicing, supply management, and daily customer requests.
• Build executive stakeholder relationships, identify requirements, manage expectations, and accelerate revenue realization.
• Collect and communicate customer feedback to influence technical and programmatic development.
• Resolve customer issues, track readiness levels, requirements, schedules, risks, and forecasted revenue.
• Lead process and system improvements across cross-functional teams to scale execution and improve the customer experience.

Requirements

• Bachelor’s degree in engineering or business, or a high school diploma/equivalency certificate with 10+ years of relevant business development, program management, sales, or account management experience.
• 8+ years of experience in a customer-facing role.
• Experience in account management, sales, or related business functions within aviation, such as commercial airlines, OEMs, or dealers.
• Experience with onboard connectivity solutions, satellite integrations, or fleet and mobility applications is preferred.
• Technical knowledge of Starlink or telecommunications in an area such as satellites, ground networks, or user terminals.
• Must satisfy U.S. ITAR eligibility requirements or be eligible to obtain the required U.S. Department of State authorizations.

Nice to have

• Experience managing multiple projects under tight time and resource constraints.
• Strong problem-solving, communication, presentation, empathy, active listening, and resilience skills.
• Ability to translate customer feedback into actionable improvements.
• Ability to read contract documents and identify requirements and deliverables.

Culture & Benefits

• Extended hours and weekend availability may be required for critical milestones or operational shifts.
• Medical, vision, and dental coverage, 401(k), disability and life insurance, and paid parental leave.
• Three weeks of paid vacation and 10 or more paid holidays per year.
• Potential stock or long-term cash awards, discretionary bonuses, and employee stock purchase plan access.