Field Service Technician I

TL;DR

Field Service Technician I: Cleaning, refurbishing, sharpening, and repairing precision surgical instruments with an accent on accurate on-site repairs, diagnostics, and compliance with ISO and FDA requirements. Focus on producing timely work orders, managing customer expectations in assigned territory, and maintaining instrument quality through regular maintenance, testing, and documentation updates.

Location: Fremont / Santa Clara, California, United States (in-person at customer sites)

Company

hirify.global develops, manufactures, and markets medical products and services for healthcare providers.

What you will do

• Repair precision surgical instruments with guidance from Field Service Technicians II and senior technicians.
• Manage on-site repairs, maintenance, and testing of assigned instruments and equipment.
• Diagnose technical problems and determine proper solutions; produce accurate daily work orders.
• Build and maintain customer relationships, manage customer expectations, and update customer reports as needed.
• Partner with sales teams to grow business in the assigned territory and share information across the organization.
• Comply with applicable ISO and FDA regulations as stated in the Quality Manual.

Requirements

• High school diploma.
• Clear communication skills with customers, colleagues, and management.
• Ability to read and interpret safety rules, operating/maintenance instructions, and procedure manuals; ability to write routine reports and correspondence.
• Computer knowledge required.
• Occasional overtime and shift schedule changes to suit customer needs.
• Must be present and in-person at customer and potential customer physical sites (clinical settings such as hospitals and clinics).

Culture & Benefits

• Benefits package includes healthcare, a 401(k) plan, and tuition reimbursement.
• Access to continuous improvement practices through the “Sharing Expertise” initiative.
• Work involves moderate noise and regular use of hands; occasional lifting up to 50 pounds.
• Healthcare customer access requires vaccination/immunization compliance and vendor credentialing clearances (e.g., background check, drug screening, immunizations).