Technical Account Manager (Voice AI)

TL;DR

Technical Account Manager (Voice AI): Own the long-term technical relationship with strategic voice AI accounts, driving architecture reviews, product adoption, and customer outcomes with an accent on real-time distributed systems and voice AI infrastructure. Focus on shaping the TAM function, orchestrating cross-functional teams, and leading executive business reviews to align technical and business goals.

Location: Remote, London

Salary: £126,000–£148,000 + Equity

Company

hirify.global builds infrastructure for the voice-driven era of computing, powering voice AI applications for major clients like OpenAI, Salesforce, and Spotify.

What you will do

• Own the technical relationship and long-term outcomes for a portfolio of strategic voice AI and real-time engineering accounts.
• Drive architecture reviews and design consultations to model customer growth and scalability.
• Deepen product adoption by identifying capability gaps and steering customers toward platform features.
• Coordinate hirify.global teams including Developer Success Engineers and Forward Deployed Engineers to support accounts.
• Lead executive business reviews connecting platform health to business outcomes and surface technical risks.
• Be on-site for major launches and critical escalations, and build the TAM playbook for the company.

Requirements

• Location: Remote with presence in London.
• 8+ years in technical, customer-facing roles such as TAM, Solutions Architect, or senior engineering with customer exposure.
• Trusted technical voice for engineering customers with strong developer-platform fundamentals (APIs, SDKs, frameworks).
• Familiarity with real-time, distributed, or developer-platform systems and proactive customer health management.
• Excellent communication skills with engineers and executives.

Nice to have

• Experience with WebRTC, SIP, media servers, or voice AI infrastructure.
• Experience building or operating LLM agent systems, voice AI pipelines, or AI-native applications.
• Hands-on coding in Python, JavaScript/TypeScript, or Go.
• Open source contributions and early-stage startup experience.

Culture & Benefits

• Opportunity to build impactful technology in voice AI.
• Contribute to open source alongside world-class engineers.
• Competitive salary and equity package.
• Health, dental, and vision benefits.
• Flexible vacation policy.