Expansion Account Manager

TL;DR

Expansion Account Manager (AI/Incident Response): Own a book of commercial customers end to end, keeping accounts and driving expansion by spotting usage growth and planning the next step with the right mix of CS, Sales, and Product. Focus on renewal conversations, expansion signal detection, and using AI to build account plans and outreach while testing what works.

Location: London

Salary: £72.5K – £97.5K + equity + commission

Company

hirify.global builds an AI incident response platform that reduces incident response time and improves reliability.

What you will do

• Own a commercial customer book end to end: renewals, retention, and expansion.
• Spot when customer usage outgrows the current plan and determine when accounts are ready to expand.
• Build expansion account plans and draft outreach using AI while validating results through testing.
• Collaborate closely with CS and the wider GTM team; pull in Sales and Product when an account needs it.
• Turn learnings from accounts into feedback that improves how expansion is sold across the customer base.

Requirements

• Proven experience on the expansion side of account management, including renewal conversations.
• Comfort handling pushback from senior technical stakeholders (e.g., CTO/VP) and responding with clear, specific answers.
• Resilience with hard deals and a track record of working through complex situations.
• Genuine interest in AI tooling and the ability to break down workflows to find faster ways of working.
• Ability to work from the office at least 3 days per week.
• Visa sponsorship required for candidates who need it to work in the United Kingdom.

Culture & Benefits

• Private medical insurance.
• Competitive annual leave and first Friday of every month off.
• Enhanced pension and meaningful equity.
• Unlimited AI spend and generous parental leave.
• Budgets for setup (£1000) and personal development (£500/year).

Hiring process

• Application includes salary expectations and questions about motivation and office attendance.
• Interviews and evaluation steps are not specified in the posting.