Patient Care Coordinator (Healthcare)

Location: Remote (Global, with a preference for candidates in Philippines, LATAM, South Africa, and Kenya). Must be available to work in US Time Zones.

Company

hirify.global connects top-tier global talent with high-growth US and EU startups backed by leading venture capital firms.

What you will do

• Act as the primary point of contact for patient inquiries via EHR, chat, and phone.
• Educate patients on telehealth services, clinical trials, and specialty care protocols.
• Coordinate care across clinical teams, including scheduling, prescriptions, and referrals.
• Manage prior authorizations, insurance coordination, and healthcare system navigation.
• Document patient interactions and physician notes in CRM and EHR systems.
• Collaborate with cross-functional teams to improve patient experience and operational workflows.

Requirements

• 1-2+ years of experience in patient support, healthcare, clinical research, or telemedicine.
• Strong understanding of US healthcare systems, insurance, and care processes.
• Excellent written and verbal English communication skills.
• Knowledge of HIPAA regulations and data protection standards.
• High level of tech proficiency with CRM and EHR/EMR platforms.
• Must be able to work in US Time Zones.

Nice to have

• Good Clinical Practice (GCP) certificate.
• Experience as a Medical Scribe.
• Familiarity with Elation Health or similar digital health platforms.
• Spanish language proficiency.
• Experience in VC-backed digital health startups.

Culture & Benefits

• Fully remote work environment.
• Competitive salary based on experience.
• Direct mentorship from global industry leaders.
• Access to continuous learning and development resources.
• Health coverage (HMO) provided for Philippines-based employees after 3 months.

Hiring process

• Application, short video interview, and skills assessment.
• Top-grading interview followed by client matching.
• Final job offer and onboarding.