Customer Success Manager (Healthcare)

Location: Must be based in Chile

Company

hirify.global builds real-time AI products for healthcare, including medical transcription and clinical record generation, designed by doctors for doctors.

What you will do

• Provide on-site technical and emotional support to doctors during their initial consultations with the AI Scribe platform.
• Monitor adoption metrics such as consultations per doctor, drop-off rates, and time to first success.
• Collect user feedback and communicate insights directly to product and engineering teams.
• Assist with patient consent processes and ensure compliance with medical protocols.
• Coordinate with Forward Deployed Engineers for technical setup and troubleshooting.
• Train new users on best practices to maximize accuracy and speed.

Requirements

• Experience in clinical research coordination, hospital operations, or patient experience.
• Background as a medical representative, nursing assistant, or instrument technician looking to transition into tech.
• Experience in onboarding, implementation, or field operations from SaaS, fintech, or medical device startups.
• Ability to manage patient consent and clinical protocols.
• Strong interpersonal skills to identify and scale usage with hospital champions.
• Must be based in Chile to provide required on-site support.

Culture & Benefits

• Opportunity to work at the intersection of AI and healthcare.
• Hands-on role with direct impact on medical documentation efficiency.
• Collaborative environment working closely with engineering and product teams.