Dispatcher / Customer Service Coordinator

TL;DR

Dispatcher / Customer Service Coordinator (Logistics): Managing daily job scheduling, truck routing, and customer communication with an accent on operational efficiency and timely service delivery. Focus on coordinating field teams, optimizing routes, and resolving customer issues in a fast-paced environment.

Location: Must be based in the Philippines

Company

hirify.global is a service provider offering remote staffing solutions.

What you will do

• Dispatch and assign jobs to drivers or field teams.
• Plan and optimize truck routes for efficiency and timely service.
• Monitor job progress and adjust schedules as needed.
• Handle inbound and outbound customer service calls and issue resolution.
• Communicate effectively with drivers and customers to ensure smooth operations.
• Maintain accurate records of dispatch activities and job statuses.

Requirements

• Must be based in the Philippines
• Experience in dispatching, logistics, or transportation coordination.
• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Ability to work in a fast-paced environment and adapt quickly.
• Must be available for the Night Shift (EST)

Culture & Benefits

• Purely work-from-home role.
• Night shift schedule aligned with EST.
• Weekly pay cycle.